Contact Us
Before submitting your question…
- Check our FAQs for pre-sales and general questions.
- Look through our Knowledge Base and Troubleshooting if you have issue with your account or the file you downloaded.
- For questions about specific item such as setting up or how to use, take a look at their documentation.
Most of all support requests are asking questions already answered on our site – please check them first. It will help save us a lot of time and you don’t have to wait for our reply.
Our Support Guideline
- Please send your question in ENGLISH ONLY.
- If your site is non-English and would like to send screenshot, please change the language to English before capturing screenshot. You can change the language back later.
- We provide support only through contact form, and NOT via comments on the site, chat, or any other social media.
- For item request, please send your request only one time per item.
- Non-active member can submit only pre-sales question. Make sure you select the right option when submitting the form.
- Don’t submit multiple requests for the same issue.